Business and Technical Support
Let’s get you set up, sorted and supported!
From business help to technical support – our team are here for you if and when you need us! The best thing about building our own photobooths? We know everything about them. We’re confident in the quality of our booths, software and business packages to ensure you’re not wasting your time with technical issues or difficult programs – but building your new business! Our free training and operations manual should take care of everything you need and our business packages and marketing support will set you on the right track. But for those times you can’t work it out for yourself and you need a little help from the experts, all you need to do is contact us.
Phone Support
The team at Photosnap are always on hand to give you advice and answer questions. If you have an urgent technical question or you want to get in touch with one of the team, login to our support network to contact us!
Email Support
Have an enquiry but don’t need an urgent answer? No worries, send us through an email through the support network with your requests, questions or concerns and we’ll get back to you within 48 business hours.
Urgent After Hours
We know how important it is to feel supported at ALL times. For any urgent technical questions you cannot answer using your support manual, login to our support network to call our after hours team.
Remote support
Having technical issues you just can’t work out? Sometimes the easiest way is to let the experts acccess your booth directly! That’s right, from our support desk straight to your photobooth, we can login remotely to have you back on track in no time. Login to the support network to put in your request.
Free Training
We provide the best photobooths on the market – and the skills to master them!
Photosnap provide full booth and software training to our clients through our extensive resources free of charge to help you get set up. We’ve designed our photobooths and photobooth software to be extremely user friendly, making your job as simple as possible. Our resources will train you in tasks such as how to set up your booth safely and quickly, how to set up your camera to make sure you’re getting the best results, how to make changes to photostrips and more! We’ll even provide you with a training manual to keep handy to remind you if you ever forget.
Technical Support
We have a range of technical support options available to help your booth run smoothly!
Whilst we’ve built our booths using the best materials and our own custom designed software, we know that sometimes you will need our support. That’s why we provide full training resources and a training manual to help you troubleshoot, so you can get yourself out of sticky situations quickly. If you’re still stuck – our support team are here for you!
After Hours
We know how important it is to feel supported at ALL times.
For any urgent technical questions you cannot answer using your support manual, call our after hours team. If your after hours query is not urgent – you can make a booking! Book an appointment via our booking system in the client support portal with your requests, questions or concerns and we’ll get back to you within 2 business days.
Support Manual
Your support manual is your photobooth bible!
Everything you need to know about setting up your event and ensuring everything runs as it should is right there inside. Want to change the paper but can’t remember how? Check your manual! Not sure where to create a new event name? Check your manual! If you’re concerned you haven’t received your photobooth manual or would like to request a new one, just email us via the support portal and we’ll get you a new one as soon as we can!
Business Packages
We believe in the success of our booths and your new business.
The Photosnap Guarantee and our commitment to on-going support is why our business packages are the best in Australia to help you start your own Photobooth business. From purchasing equipment only to a full business package, you can count on Photosnap to offer you the full support you will need to find success.
Marketing Support
We’ll help you introduce your new photobooth to the world!
Photosnap are aware of just how important marketing your business is in the current business landscape – in particular, digital marketing! That’s why we include marketing as an integral part of all Business Packages, offering our clients the direction and support necessary to survive in an online world. Our marketing team specialise in digital marketing and design, offering expertise from initial logo and website design, social media set up to business cards, brochures and advertising.
